Custom order requests
A request is not binding until a baker explicitly accepts it. Bakers may decline or ignore requests before acceptance.
Keep transactions on BakeOrder
Payments for orders initiated through the marketplace must be processed through BakeOrder. Users may not use the platform to find one another and then move the transaction off-platform.
Pre-acceptance communication
Use BakeOrder messaging for order discussions. Personal contact information may be limited before acceptance to reduce circumvention and keep the transaction record together.
Ratings and reviews
Customers who complete eligible orders through the platform may leave ratings and written reviews. BakeOrder may identify verified-purchase reviews and may moderate or remove content that violates platform rules.
Order conduct
Customers should provide accurate event details and bakers should accurately represent their work, availability, pricing and ability to fulfill accepted orders.
